Change-return regulations

1. Conditions of return
Cham Tam Pharma supports product return and exchange in cases of online purchase at the website as follows:

• Damaged/broken products during transportation
• Defective products due to manufacturer defects
• Products delivered do not match the ordered order
/>• Products are delivered in insufficient quantity according to the ordered order
• Returned products are unused, with original packaging intact such as stamps, stickers, boxes, barcodes, insurance cards. coupons (if any), coupons/gifts (if any); Products are returned with a receipt, invoice or VAT receipt (if applicable).

– To avoid possible unfortunate cases, please check your order carefully with the delivery staff and have the right to refuse to receive the goods if the products are not correct. as expected, and immediately contact TRUMP TAM PHARMA for the best support.
Hotline: 028 3868 2325

2. Time to apply for exchange and return
– Customers please contact CHAN TAM PHARMA immediately within 48 hours of receiving the goods. TRAIN TAM PHARMA will confirm the information and guide customers to return the product.
– Customers return the product within 07 days from the date of receipt of the goods at the address of the company CHAM TAM PHARMA.< /p>

– The time of receiving the refund is based on the receipt stamp of the delivery unit if the customer sends the goods through the shipping units.

3. Cost of Returns
– If customers are in Ho Chi Minh: TRUMP PHARMA supports a completely free door-to-door return service, please contact the service department. customers for the best support.
– If customers are in other areas: please pay in advance the shipping cost of returned goods to the shipping unit. After receiving the product, if the error is caused by TRUMP PHARMA or the supplier’s fault, TRUMP PHARMA will refund this value to the customer
– For cases where the product does not meet the requirements. In the event of points 1 and 2, TRUMP TAM PHARMA will return the product to the customer and this shipping cost will be paid by the customer.

4. Refund Policy
– TRUMP PHARMA will refund the actual value of the product excluding promotional values, discounts (if any)
– The refund process will completed within 5-7 days from the date TRUMP PHARMA received the returned product. TRUMP PHARMA will notify customers via email or phone after completing the payment.

5. Time taken by the customer to receive the refund
After the TRUMP PHARMA has successfully processed the refund, the actual time the customer receives the money into the account will depend on the processing process. of each bank and refund method.